The short version
- Not happy in your first 14 days? Full refund of your first payment.
- After that, cancel any time and you won't be charged again.
- No partial refunds for a month or year you've already started.
- Duplicate or wrong charges are always refunded.
This summary is here to help. The full text below is what applies.
We want you to be happy with videoreview. The Free plan lets you try it on real customers before you pay anything, and if a paid plan isn’t right for you, here’s how refunds work.
1. 14-day money-back guarantee
If you’re not happy with a paid plan, email us within 14 days of your first payment and we’ll refund that payment in full. This applies to the first payment of a monthly or yearly subscription, once per business. No forms, no questions you have to answer.
2. After the first 14 days
- Monthly plans: cancel any time and you won’t be charged again. We don’t refund the rest of a month you’ve already started.
- Yearly plans: cancel any time and your plan stays active until the end of the year you paid for. We don’t refund the unused part of the year after the first 14 days.
When a paid period ends, your account moves to the Free plan. Your reviews aren’t deleted, and you can download every video as an MP4 at any time.
3. Changing plans
Upgrades take effect right away, and you only pay the prorated difference for the rest of your billing period. Downgrades take effect at the start of your next billing period, and the rest of the current period isn’t credited.
4. Charges we’ll always refund
- A duplicate charge, or a charge for the wrong amount.
- A renewal you were charged for after you cancelled.
- A price change we didn’t tell you about at least 30 days in advance.
- A paid feature we removed from your plan. We’ll refund the unused part of your period.
5. The $9 launch price
If you’re on the $9 Starter launch price and take a refund or cancel, you can sign up again later. If the launch offer has closed by then, current prices apply.
6. How to ask for a refund
Email [email protected] from the address on your account and tell us which charge it’s about. We reply within one business day. Approved refunds go back to the card you paid with. Banks usually show them within 5 to 10 business days.
7. Before you dispute a charge
If a charge looks wrong, please email us before contacting your bank. We’ll sort it out quickly, and it’s faster for you than a dispute.
8. Contact us
Equity Capital LLC, doing business as videoreview, 421 Broadway Unit #338, San Diego, CA 92101. Email [email protected].