questions,
answered.
getting started
What it is, how fast you are up and running, and who it is for.
4 questionsWhat is videoreview?
One link your customers tap to record a quick video review on their phone. You approve it and it goes on your website. On Pro, we also polish it, caption it and cut clips for social.
How long does setup take?
About two minutes. Paste your website, we copy your logo and colors, pick your questions, and your link is ready to send.
Do I need to be technical?
No. If you can send a text, you can collect reviews. Putting them on your site is one line you paste once, and we have step-by-step guides for every major website builder.
What kinds of businesses use it?
Anyone with happy customers: coffee shops, dentists, gyms, contractors, salons, coaches, agencies. If people say nice things about you out loud, this gets it on camera.
for your customers
What it is like on their side. Spoiler: easy.
5 questionsDo my customers need an app or an account?
No. They tap your link and record right in their phone's browser. No download, no sign-up, no password.
Does it work on iPhone and Android?
Yes, both, plus Mac and Windows. On a phone it uses the front camera so they can see themselves while they talk.
How long can a video be?
Up to 3 minutes. Most great reviews land around 30 to 60 seconds, and on Pro we trim the awkward start and end for you.
Can they redo a take?
As many times as they like. Nothing is sent until they are happy with it.
What if they don't want to be on camera?
They can type a written review instead, right on the same page.
your videos
What happens after someone hits record.
5 questionsWhat happens to a video after it's recorded?
It waits in your inbox until you approve it. On Pro and Agency, we first clean up the sound and lighting, trim it, add captions and cut vertical, square and wide versions.
How do captions work?
On Pro and Agency, every video gets captions and a full transcript automatically. You can fix any word before it goes live.
Can I edit or trim a video myself?
Yes. Change the start and end, pick a different cover frame, or edit the caption text from your dashboard.
Can I download my videos?
Any time, as normal MP4 files on every paid plan. They are yours, even if you leave.
What are the clip sizes for?
On Pro and Agency you get vertical for Reels, TikTok and Shorts, square for feed posts, and wide for YouTube and your website.
your website
Getting reviews on your site without slowing it down.
4 questionsHow do videos get on my website?
Paste one line of code once. Every review you approve shows up on your wall automatically after that.
Will it slow my site down?
No. The wall loads only when a visitor scrolls to it, so your page speed stays exactly where it is.
Does it work with WordPress, Shopify, Wix and Squarespace?
Yes, plus Webflow and any site where you can paste a line of code.
Can I use my own domain for the record page?
Yes, on Pro and Agency. Customers record on record.yourdomain.com and only ever see your name.
Google reviews and SEO
Turning happy videos into stars and search traffic.
3 questionsHow does the Google review button work?
Right after someone records, the thank-you screen offers one tap to your Google review page. It is shown to everyone, never filtered by how happy they seemed.
Will the videos help my Google ranking?
Each video gets markup that tells Google what it is, and on Pro your customers' words become text on your page through transcripts. That helps Google understand the page. We never promise rankings.
Is offering a reward for a review allowed?
Thank-you rewards are for the video on your own site. Google does not allow rewards for Google reviews, so the Google button never comes with one.
privacy and ownership
Your videos, their consent, clear rules.
4 questionsWho owns the videos?
You do. Download them any time, and they stay yours if you cancel.
How do reviewers give permission?
Before they hit send, they agree to let you use the video. We save a consent receipt with every review.
What if someone wants their video removed?
Hide or delete it from your dashboard in one click, and it disappears from your wall right away.
Do you use facial recognition?
No. We never scan or identify faces.
plans and billing
Free to start, simple after that.
4 questionsIs there a free plan?
Yes. 10 video reviews kept forever, unlimited written reviews and one wall, with a small videoreview badge. No card needed.
Is unlimited really unlimited?
Yes, on every paid plan. Each video can be up to 3 minutes.
Can I change plans any time?
Any time. Upgrades are prorated and start right away. Downgrades kick in at the end of your billing period.
What's the refund policy?
Try any paid plan for 14 days. Not for you? Email [email protected] within 14 days of your first payment for a full refund.
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