support
we've got you.
Real people answer, Monday to Friday, 9 AM to 5 PM Pacific. Anything outside those hours gets answered first thing the next business day.
EmailBest for screenshots, billing and anything with details.[email protected]
PhoneMonday to Friday, 9 AM to 5 PM Pacific.(877) 589-4020
quick answers
Connect your email
- In videoreview, open Settings, then Sending.
- Click Google or Microsoft and Allow. For any other address, type it and its password; we find the mail server.
- Click Send a test email. Review requests now go out from your own address.
Send review requests
- Open Requests and click New request.
- Paste names and emails, one per line (up to 50 at a time).
- Check the email, then Send. Anyone who already reviewed, or was asked in the last 30 days, is skipped.
Record a customer in person
- Click Record a customer at the top of your dashboard.
- Hand them your phone, or hold it for them. They answer, you save.
- The video lands in your library like any other review.
Put your wall on your website
- Open Wall and click Add to your website.
- Copy the code and paste it where you want the reviews (we show the steps for WordPress, Wix, Squarespace, Shopify and more).
- Every review you put on your wall shows up there on its own.
Connect your CRM
- Open Settings, then Integrations (Pro and Agency).
- Click Connect next to GoHighLevel, HubSpot, Jobber, Housecall Pro, Pipedrive, Salesforce or Zoho, and sign in.
- Pick what sends a request, like a won deal or a finished job, and when. Click Save.
Connect Claude or ChatGPT
- Open Settings, then Developers, and copy the AI assistant address.
- In Claude: Settings, Connectors, Add custom connector. In ChatGPT: Settings, Apps and Connectors, Create.
- Paste the address, sign in and click Allow.
Change or cancel your plan
Open Settings, then Plan and billing. Upgrades start right away; downgrades and cancellations take effect at the end of your billing period. Questions about a charge? Email us and we'll sort it out.
A video won't play or upload
Most of the time a refresh fixes it. If not, email us the customer's name and roughly when they recorded, and we'll find it. Every upload is kept, so nothing is lost while we look.
More in the FAQ. Building something? See the API reference. Already a customer? Log in.